Premium Support – Frequently Asked Questions

Having problems with login or questions about how our customized Premium plan works? Here some answers to frequent questions.

Why should I go Premium?

As the person in charge of developing, managing or marketing your city, region, destination or country, your job will be much easier with access to the latest research insights, thinking and shared experience of leading professionals.

For just $35 per month (billed annually in USD or EUR) that’s exactly what you get with our Premium plan. Save time and nerves – we’ll keep you up to date on industry trends, innovative place branding projects, seminars and networking opportunities.

Purchase our Premium plan to benefit from our support as matchmaker and information scout. Plus: gain access to all Premium content on

How can I go Premium?

Please email us for your individual, customized Premium plan.

I’ve already purchased the Premium plan. How do I log in?

We use a Paywall software called TinyPass (also known as Piano) for our Premium access area. Once you have purchased your Premium plan, we will create your user account for an email of your choice. Instructions on how to access our Premium content will then be sent to you in your welcome email.

If you have purchased the Premium plan, followed the instructions in the welcome email and are still asked to pay when trying to access a Premium article, please click on the “Already purchased” link and log in with your TinyPass account.

If you are still having trouble please visit: and log into your account. You should see a library of the content you have purchased.

Who or what is TinyPass?

Our Paywall provider is ‘Piano Software’ (formerly called TinyPass – you’ll likely come across both names). The same software is used by magazines such as SKIFT, who – like us – want to have the subscription process handled professionally and securely. TinyPass (or Piano) does that.

I forgot my TinyPass login information

When you subscribed you should have received an email from TinyPass with your login info. Search back through your email (just do a search for “TinyPass”) and find that email containing your login information. You can also go to the TinyPass website here, enter your email, and use their “I forgot my password” retrieval system.

I thought I already subscribed to your website – why do I need to subscribe again?

If you’ve already subscribed, then this will have been to receive our email newsletter, which we send every 2-3 weeks. The newsletter is not linked to the Premium plan.

Why are some interviews freely available, and others not?

We offer our interviewees the option to make their interview freely accessible. This is entirely voluntary and to the benefit of both you as reader and the interviewees, who can present their ideas or experience to a larger audience.

How am I billed for my Premium plan?

Our Premium plan sells at $35 per month. To keep things simple, we will bill you annually. Once the 12 month period is over, you will be able to renew your Premium plan.

Do you offer discounts, for example to students?

We sometimes offer discounts through our partners or special sales. Keep an eye on our newsletter and our Twitter, LinkedIn and Facebook accounts to be among the first to know about discounts.

I’d love to access all premium content but have no money. Is there any other way?

Another way to get free access to our Premium content is by joining our skills-based volunteering program, helping with tasks such as translation, social media, editing, research – or whichever skill you’d like to put into practice. More on the benefits of working with us here.

How do I contact you if I encounter a problem?

If you have issues accessing our Premium content, you can solicit technical help via your Tinypass dashboard. Alternatively, email our Premium support team at