City Branding Case Study: The Story of Edmonton, Canada

Today we'd like to take you to Canada for an intriguing case study and example of city branding at its best. Todd Babiak of Story Engine introduces us to the 'Make Something in Edmonton' brand strategy for this entrepreneurial Canadian city.

This exemplary initiative was awarded for 'Best Expression of Place Brand Identity' at the 2016 City Nation Place Forum in London, UK.

Learn about:

  • The problem that led to the award-winning place brand strategy;
  • The traditional solution to city branding, and why it often fails;
  • Which cities inspired Edmonton's branding approach;
  • How research helped distill the essence of Edmonton's city brand;
  • Impact: How an unconventional approach to city branding has influenced urban development and citizen behavior.

The problem

In 2012, leaders of Edmonton’s business, public service, academic, and arts communities came together to help build the city’s economic development plan for 2040. It was a traditional affair, run by a management consultancy. The liveliest part of the day came when the facilitators asked participants to identify and rank the problems facing the city now and into the future.

The number one problem was image and reputation. One of the leaders put it simply: “We need a story to tell.”

Edmonton has a metro population of 1.2 million. It is the most northerly major city in Canada and, in 2012, it probably had the poorest reputation. A firm called Longwoods International had studied Edmonton’s internal and external image, and found citizens loved the city. They simply lacked a powerful way to express it. Outside Edmonton the results weren’t encouraging. Respondents assumed it was cold, boring, and remote if they considered it at all.

“I’ve never seen gaps so enormous between the reality of a place and what outsiders know about it,” said Bill Siegel, the CEO of Longwoods International.

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The Editorial Team

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